Returns & Warranty Policy

1. General Provisions

BLAGO supplies specialist equipment, accessories, spare parts, and materials used in technical and industrial processes. Due to the professional nature of these products, returns are handled only in the cases described in this policy.

Note: if the buyer is a consumer or an entrepreneur with consumer-like rights, mandatory legal provisions may also apply. This policy does not limit any statutory rights that cannot be excluded by law.

2. Basis for Return, Exchange, or Repair

A return, replacement, or warranty repair may be provided only in the event of a confirmed manufacturing defect or another verified non-conformity of the product with the agreement.

A manufacturing defect may include, for example:

1. faults caused by the manufacturer that appear during proper use,
2. hidden production defects in components or assemblies,
3. failure of the device despite correct operation according to the user manual and technical parameters.

3. Exclusions — When a Return or Warranty Claim Does Not Apply

A return or free warranty repair will not be provided if the malfunction is caused by, among other things:

• incorrect use or operation contrary to the user manual,
• mechanical, thermal, chemical, or intentional damage,
• unauthorised repair, modification, or interference by third parties,
• lack of required air filtration or drying, including moisture or oil in the air system,
• use of unsuitable, contaminated, or wet materials such as powders or accessories,
• normal wear of consumable parts such as nozzles, filters, fuses, hoses, or similar components,
• connection, operation, maintenance, or servicing errors,
• improper transport, storage, or handling on the customer’s side.

4. Claim Procedure (RMA)

To process a warranty or complaint claim, please contact us in writing and provide complete information about the issue.

Please send your claim by e-mail and include:

1. device model and purchase document number, such as invoice or order number,
2. description of the problem: when it occurs, symptoms, indicators, error signals, or visible damage,
3. operating conditions: pressure, temperature, material type, configuration, and other relevant details,
4. photos and/or videos showing the problem and the current condition of the product,
5. return address and contact details of the person responsible for the claim.

5. Warranty Terms for Equipment

The standard commercial warranty period is 12 months from the date of purchase, unless the sales document states otherwise. The warranty covers defects arising from causes inherent in the device.

• warranty repairs are carried out by an authorised service provider,
• use of non-original parts or interference with the device structure may void the warranty,
• the warranty does not cover consumable parts or faults caused by improper use, maintenance, storage, or transport.

Detailed operating limitations and typical exclusions are described in the technical documentation and user manual for the specific device.

6. Right of Withdrawal for Consumers

If the buyer is a consumer and the agreement was concluded remotely, for example online, or outside business premises, the buyer may have a statutory right to withdraw from the agreement within 14 days, subject to legal exceptions.

In B2B transactions, returns without giving a reason generally do not apply unless the parties agree otherwise.